The dawn of a new year and a new decade will bring many challenges and opportunities for your business. Whether your reach extends globally or to a local marketplace on your doorstep, ISOs will have a huge impact on your business. However, which ISOs should you chase in 2020?
Business and industry impact on climate change
Strides have been taken by many businesses to reduce their carbon footprint but what many climate change experts believe is missing, is a sense of urgency.
#AustraliaBurning is a hashtag we will see for many months into the new year. Although some fires were allegedly set deliberately, the unusual weather patterns driven by climate change are fanning the flames.
Australia is not the only country whose population is suffering the effects of climate change, but the problem many domestic businesses have is understanding what and how their contribution to climate changes affects the whole planet, including far-flung places such as Australia.
ISO 14001 examines every aspect of your business from top to bottom and how its environmental management systems can be improved and streamlined. The time to act is now.
A growing emphasis on business agility
The world is changing, as too is society and what consumers want from businesses and organisations.
Agile businesses will become even more prevalent in 2020. Essentially, it means that a business that has agility at its core can adapt quickly to market changes, respond quickly, be flexible and adaptable, as well as lead on change in a productive and cost-effective way. By doing so, it will stay at its most competitive edge.
Being creative and resilient is not always in the nature of business and when challenges do strike, just how adaptive is your business? From ‘natural’ disasters such as flooding and weather-damage to a sudden and potentially catastrophic change in the marketplace, a business continuity strategy will drive recovery and change.
What consumers want in 2020
Consumer expectations are constantly shifting and with our best crystal ball, we predict that there will be differing expectations in the coming year;
- Service over product – your products may be great but if your customer service is poor, your consumers will call you out on it and usually in a very public way via social media. If your customer service is poor or ‘drops out’ occasionally, the repercussions could be long-lasting.
- B2B customer service must improve – whilst B2C service has improved beyond measure, there is still a lot left to be done in the realm of B2B. That said, clients are expecting responsive service from partners and so improving and streamlining quality assurance is a step in the right direction.
Changing trading conditions
As we publish this article, we are yet to leave the EU, this is the year the process could begin.
What this means are both opportunities for businesses and challenges. With trade agreements still to be made, the initial months or even years post-Brexit could be rocky.
Being prepared is a case of both business agility and other accreditations such as AEO possibly, that will help with continuity in trade.
There are bound to be other changes too. What do you see 2020 as holding in store for your business?
How can we help you?
If you’re in need of assistance with any aspect of ISO certification, here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 666160 or email firstname.lastname@example.org and we’ll be happy to talk it over with you.